These Terms and Conditions (hereinafter "Terms") define the terms of use of the Pico mobile application (hereinafter "Application") developed and published by Eyko LLC, a limited liability company registered in the State of Wyoming, United States (hereinafter "Publisher") — contact: [email protected].
The Application is a personal development and emotional support tool designed to help users navigate and heal from a breakup, through a No Contact tracker, a rebuilding journal, guided exercises, and conversational support provided by an artificial intelligence assistant (Pico).
By installing and/or using the Application, you unconditionally accept these Terms and the Privacy Policy. If you do not accept these terms, you must not install or use the Application.
2.1 These Terms define the conditions under which the User accesses the Application and uses the Services.
2.2 The User acknowledges having read and unconditionally accepted these Terms prior to any use.
2.3 The Publisher may modify the Terms at any time. Any material change will be notified within the Application or by email at least 15 days before it takes effect. Continued use of the Application after that date constitutes acceptance of the updated Terms.
3.1 No Contact Tracker: a counter since the start of the no-contact period, a customizable goal (7, 30, or 90 days), progress tracking and milestones.
3.2 Rebuilding Journal: recording emotions and personal entries, daily mood tracking, emotional progress history.
3.3 AI Assistant "Pico": written exchanges with a conversational assistant serving as an emotional support companion. Responses are generated via the Anthropic API.
3.4 Anti-Relapse Button: an emergency tool available 24/7 to help Users through difficult moments without breaking the no-contact period.
3.5 Guided Exercises: a personal development and emotional management exercise program.
3.6 Community: a space for exchanges between users to share experiences and receive support.
3.7 Notifications and Reminders: optional push notifications configurable by the User.
3.8 Premium Services: advanced features accessible via paid subscription on the App Store, managed technically by RevenueCat.
4.1 The Application is accessible to any individual with a compatible iOS device and an Internet connection.
4.2 By creating an Account, the User declares having the legal capacity to accept these Terms, not being located in a country subject to US or European embargo, and using the Application exclusively for personal and non-commercial purposes.
4.3 Registration is done via Apple Sign-In or Google Sign-In.
4.4 The User is solely responsible for the confidentiality of their credentials and must immediately inform the Publisher of any unauthorized use at [email protected].
5.1 The User agrees to use the Application in accordance with these Terms and applicable laws.
5.2 The User is solely responsible for the User Content they create or share.
5.3 The User agrees not to use the Pico AI to generate unlawful, hateful, discriminatory, or violent content; harm others; produce professional advice intended for resale; or bypass the model's internal mechanisms or paid features.
5.4 The User agrees not to reverse-engineer the Application or circumvent its security measures.
5.5 Any malfunction or inappropriate content may be reported to [email protected].
6.1 The Publisher uses reasonable means to provide access to the Services, without guaranteeing uninterrupted availability.
6.2 The Publisher may suspend access for maintenance, updates, security reasons, or failure of a third-party provider.
6.3 Support is available at [email protected].
7.1 Pico is a wellness tool (lifestyle / self-improvement). It does not provide medical, clinical, or professional advice and does not replace any professional support. The Pico AI holds no professional qualification.
7.2 This is not an emergency service. In case of an emergency, contact the appropriate services:
7.3 The Publisher disclaims any responsibility for the consequences of decisions made by the User based on suggestions from the Application.
8.1 Pico relies on generative AI. Its responses are probabilistic and may contain inaccurate or incomplete information ("hallucinations").
8.2 The User uses the AI at their own risk and must not rely on it for any medical, legal, financial, or life-critical decision.
8.3 Any inappropriate response may be reported to [email protected].
9.1 The Application, its code, interfaces, texts, logos, graphics, and characters (including Pico) are the exclusive property of the Publisher, protected by applicable US and international laws.
9.2 The Publisher grants the User a personal, non-exclusive, non-transferable, and revocable license, strictly for personal and non-commercial use.
9.3 The User retains ownership of their User Content and grants the Publisher a limited license for the purposes of hosting, AI processing, technical support, and legal compliance.
10.1 The Publisher processes personal data in accordance with the General Data Protection Regulation (GDPR) for users residing in the European Union, as well as applicable laws in other jurisdictions.
10.2 Full details are provided in the Privacy Policy, which forms an integral part of these Terms.
10.3 Users residing in the EU have rights of access, rectification, erasure, portability, and objection, exercisable at [email protected].
11.1 The Application offers free features and Premium Services via paid subscription, the price and terms of which are displayed before purchase on the App Store.
11.2 Subscriptions are purchased and managed exclusively via the Apple App Store. No direct payment is made to the Publisher.
11.3 Any trial period automatically converts to a paid subscription at the end unless the User cancels before the trial period ends.
11.4 Subscriptions automatically renew unless disabled at least 24 hours before the end of the current period.
11.5 Any price increase will be notified at least 30 days before it takes effect.
11.6 To cancel: Settings > [Name] > Subscriptions > Pico. Cancellation takes effect at the end of the paid period.
11.7 Premium rights are managed technically by RevenueCat.
12.1 Refunds are subject exclusively to Apple's policies. The Publisher does not process any direct refunds.
12.2 Requests must be submitted to Apple via reportaproblem.apple.com.
12.3 The mandatory consumer rights of users in the European Union apply without prejudice to these provisions.
Users residing in the European Union benefit from the withdrawal rights provided by applicable European legislation. By requesting immediate access to Premium Services (digital content), the User expressly consents to immediate performance and acknowledges that this consent may result in the loss of the right of withdrawal in accordance with the rules applicable in their country of residence.
14.1 The Publisher may modify, restrict, or withdraw all or part of the Services at any time.
14.2 In the event of withdrawal of a material feature affecting an ongoing subscription, the User may cancel their subscription without charge through the App Store.
14.3 In the event of permanent shutdown, the Publisher will notify users with 30 days' prior notice.
15.1 These Terms are entered into for an indefinite period upon installation of the Application.
15.2 The User may terminate at any time via the App Store (Article 11.6) or by deleting their account from within the Application (Profile > Reset).
15.3 The Publisher may suspend or delete an Account in the event of a material breach of these Terms, fraudulent use, or a request from a competent authority.
16.1 These Terms are entered into between the User and the Publisher, and not between the User and Apple Inc. The Publisher is solely responsible for the Application and its content.
16.2 The license granted is limited to non-transferable use on any Apple device owned or controlled by the User, in accordance with the App Store Terms of Service.
16.3 The Publisher is solely responsible for support and maintenance. Apple has no obligation in this regard.
16.4 In the event of non-conformity, the User may notify Apple for a possible refund. Any other claim is the responsibility of the Publisher.
16.5 The Publisher is responsible for any claim relating to the Application, including product liability, legal compliance, or consumer protection.
16.6 In the event of infringement of a third party's intellectual property rights, the Publisher is solely responsible.
16.7 The User declares not to be located in a country subject to US embargo and not to appear on any US list of prohibited or restricted parties.
16.8 Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against the User.
17.1 Some data (No Contact progress, journal, mood) is stored locally on the device and may not be backed up on the Publisher's servers.
17.2 The User is responsible for backing up their local data via iCloud Backup.
17.3 The Publisher is not responsible for the loss of local data in the event of uninstallation, failure, theft, or device change.
18.1 The Services are provided "as is." The Publisher does not guarantee the accuracy of AI responses, uninterrupted service availability, or any particular outcome regarding the User's healing.
18.2 The Publisher is not responsible for interruptions due to failures of third-party providers (Anthropic, Supabase, Apple, RevenueCat, Expo).
18.3 To the extent permitted by law, the Publisher's total liability is capped at the amount paid by the User in the last 12 months, or USD 50 if no payment has been made.
18.4 These limitations do not apply in cases of intentional misconduct, fraud, or where mandatory applicable law prohibits such limitations.
Neither party shall be held liable for a failure resulting from an event beyond its reasonable control, including natural disasters, war, pandemic, telecommunications outages, infrastructure failure, or a government decision rendering performance impossible.
20.1 Severability: if any provision is found to be null or unenforceable, the remaining provisions remain in force.
20.2 Non-waiver: failure to enforce a breach does not constitute a waiver.
20.3 Assignment: the Publisher may assign these Terms in the context of a restructuring or acquisition, preserving the User's rights.
20.4 Language: in case of translation, the English version shall prevail.
21.1 These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law rules, and subject to the mandatory rights recognized to consumers in their country of residence.
21.2 Amicable resolution: in the event of a dispute, the User is invited to contact the Publisher at [email protected] to seek an amicable solution within 30 days.
21.3 EU Users: if no amicable resolution is reached, consumers residing in the EU may use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr, or bring the matter before the competent courts in their place of residence.
21.4 Other users: if no amicable resolution is reached, any dispute shall be submitted to the exclusive jurisdiction of the courts of the State of Wyoming, United States.
Eyko LLC
Wyoming, United States
Email: [email protected]